In a world where efficiency and convenience are paramount, Tjekvik and RentLog have joined forces to revolutionise the process of collecting and dropping off courtesy cars for automotive service customers. Their innovative solution not only eliminates lengthy queues but also offers a seamless digital journey for clients, reducing administrative burdens on service reception staff. Let's dive into this groundbreaking collaboration and see how it's reshaping the aftersales experience.
Tjekvik Automotive Updates
In a world where convenience is king, the traditional aftersales services provided by car dealerships in the UK are facing a significant challenge. A recent nationwide survey commissioned by Tjekvik, a technology company specialising in automotive services, has shed light on the frustrations experienced by a substantial number of UK motorists. As it turns out, 38% of respondents wished for a more flexible approach, saying they'd prefer a way to drop off or collect their keys outside of the dealer's regular opening hours.
In today's digital landscape, remote work has become increasingly prevalent. Tjekvik, like many other companies, embraced a remote-first approach. For our engineering team, this presents unique challenges and opportunities. In this article, Didier, the CTO of Tjekvik, shares his experience in leading a remote-first engineering department. We will discuss work-life balance, effective time management, maintaining team cohesion, successful project implementation, and scaling the technology infrastructure.
- Over 750,000 digital check-ins and check-outs during the first half of 2023, up from 450,000 during the same period last year
- When given the option, the proportion choosing digital home check-in has jumped from 30% to 55%, year-on-year
- Increase in self-service use marks an increasing trend in aftersales as customers look to avoid queues and benefit from a more streamlined omnichannel experience
- Over £ 4 million generated through the sale of dealer value-added products and services via Tjekvik tech during H1
Customer demand for self-service solutions in aftersales continues to rise, with the latest figures showing a 40% year-on-year increase in those choosing to check in their vehicles digitally. Half-year results from Tjekvik highlight a growing trend as more customers are choosing to avoid queues, particularly during peak times, by using digital solutions when dropping off their vehicles for service, repair and MOT.
- New outdoor self-service kiosk delivers a seamless check-in and check-out experience for dealers and customers, around the clock
- Kiosk also enables dealers to offer a drop-off and collection service at remote, high footfall locations, such as airports and retail outlets
- Seamless integration with dealer management systems; creates more opportunities to promote value-added aftersales products and services
- Durable design for all weathers; high-tech security ensures keys and data are safe at all times
Tjekvik, the leading producer of intelligent self-service technologies for dealer aftersales departments, has launched its new Outdoor kiosk, designed to deliver a seamless check-in and check-out solution 24 hours a day, seven days a week. With a secure design and all-weather durability, the Outdoor kiosk provides additional flexibility and convenience for dealers and customers.
Kia Sweden introduces Tjekvik digital self-service solutions in the service departments of its dealers to enhance customer experience and revenues
- Tjekvik’s digital check-in and check-out technologies will be rolled out across Kia Sweden’s dealer network
- Customers will be able to avoid queues by checking in at home or via touchscreen kiosks at dealers for a hassle-free vehicle drop-off and pick-up experience
- The new system maximises opportunities to promote value-added aftersales products and services
- Digital touch points will integrate with existing dealer management systems (DMS)
Kia Sweden is implementing Kia Service Check-In, a new digital check-in and check-out solution that aims to support the service departments of the brand’s 88 workshops in the dealer network. As part of a three-year agreement with digital solutions provider Tjekvik, the new strategy will ensure more customers have a hassle-free vehicle drop-off and pick-up experience – even at peak times, as well as help service departments unlock new revenue opportunities and maximise team efficiencies.
The automotive industry is experiencing a wave of transformative changes that are reshaping the way businesses operate. From evolving business models to supply chain challenges and the increasing cost of living, the sector is facing a multitude of factors that demand adaptation and strategic planning. Our Business Development Director, Nick Prat, explores the issues arising from the rapidly changing environment with Tony Jackson, General Manager at Sandicliffe Nottingham. In this article, we share Tony’s views on key drivers of change and their impact on the industry, as well as how his business is navigating these challenges to ensure long-term success.
It has long been customary for franchised dealer retail staff to receive sales training throughout their career. More often than not, training is instigated by OEMs to ensure potential car buyers are interacted with in a consistent, effective and ‘on-brand’ manner. It also gives manufacturers the opportunity to furnish sales executives with information about the features and benefits of the latest models to grace the showroom floor.
- Tjekvik’s digital check-in and check-out solutions to be implemented at all Vertu, Bristol Street Motors and Macklin Motors dealers
- Will enable customers to skip queues at peak times by checking in at home or via dealer-based touchscreen kiosks
- Creates more opportunities to promote value-added aftersales products and services
- Digital touchpoints are being integrated seamlessly with Vertu’s DMS
Vertu Motors plc, one of the UK’s largest automotive dealer groups, has signed an agreement with Tjekvik, a leading producer of intelligent self-service technologies, that will see the implementation of new check-in and check-out solutions across the aftersales departments of its dealership network.
Working on the front line as a Service Advisor within a busy aftersales department can be a demanding experience. As well as attending to a long list of customer...