- Tjekvik’s digital check-in and check-out technologies will be rolled out across Kia Sweden’s dealer network
- Customers will be able to avoid queues by checking in at home or via touchscreen kiosks at dealers for a hassle-free vehicle drop-off and pick-up experience
- The new system maximises opportunities to promote value-added aftersales products and services
- Digital touch points will integrate with existing dealer management systems (DMS)
Kia Sweden is implementing Kia Service Check-In, a new digital check-in and check-out solution that aims to support the service departments of the brand’s 88 workshops in the dealer network. As part of a three-year agreement with digital solutions provider Tjekvik, the new strategy will ensure more customers have a hassle-free vehicle drop-off and pick-up experience – even at peak times, as well as help service departments unlock new revenue opportunities and maximise team efficiencies.
As part of the agreement, Kia dealers in Sweden will adopt Tjekvik’s Home and Indoor self-service products. The new process will enable customers to securely check their vehicle in and out, how, when and where they want – whether it’s at home on their own device, or in the dealership via user-friendly touchscreen kiosks. This will reduce queues during peak times at dealerships and improve the overall customer experience.
Kia customers who choose to check their vehicle in for a service or repair online can use Tjekvik’s mobile-optimised site to confirm appointment details and provide relevant additional details. When they arrive at the dealership, customers can confirm or update those details via touchscreen, highlight the location of their vehicle, and drop-off their keys using dedicated lockers built into the kiosks. Furthermore, customers will also be able to pick-up the key to their pre-booked rental car via the kiosks.
The new self-service technology will enable Kia’s service advisers to spend more time with those customers who need or want personal assistance. The digital check-in process also provides an opportunity for Kia dealers to advertise value-added products and services clearly and consistently. This includes season-specific tyres, air conditioning checks, and service plans. Customers can now choose these items on their own terms, which takes the pressure off service advisers. As a result, Kia Sweden's dealers can drive additional revenue, as well as enhance customer value and satisfaction.
Each of Tjekvik’s digital touchpoints are seamlessly integrated with the existing dealer management systems (DMS), ensuring an accurate flow of data. All of the digital touchpoints are Kia branded, delivering a clear corporate look throughout. Some of Kia Sweden’s dealers can also use Tjekvik’s tablet devices and outdoor kiosks for more flexibility.
Sofie Björk, IT and Digitalization Manager at Kia Sweden, says: “We evaluated several suppliers and came to the conclusion that Tjekvik offered a superior digital solution – highly beneficial both for our customers and our service departments. From simple check in and check out solutions, the ability to provide customers with personalised offers and advice, to seamless payment solutions that are fully integrated with our dealers’ DMS, we look forward to implementing these technologies across our network.
Niklas Johansson, Business Development Manager Ownership Experience at Kia Sweden, comments: “Kia is a highly progressive brand, and this agreement will help bridge the gap between physical and digital environments, making the check-in and check-out process easier and more efficient for both customers and Kia dealer staff.”
Kia sites Aros Auto, Lagerstedts Bil, TB Bil Norrköping, TB Bil Nyköping and TB Bilbörsen in Linköping piloted Tjekvik’s self-service technologies, paving the way for the new nationwide agreement. The rollout across Kia Sweden’s dealer network will be complete by the end of 2023.
Tjekvik produces intelligent self-service technology for dealer aftersales departments that make check-ins and check-outs more efficient and productive, as well as creating a better experience for customers. Tjekvik allows service, maintenance and repair customers to avoid queues and check in and check out when, how and where they want – at home, in the dealership or securely outdoors. Using Tjekvik means aftersales staff can focus on the work that really matters, while the dealership benefits from increased revenue by presenting to the customer various add-on options during the digital check in / check out process. Tjekvik’ s mobile-friendly software and secure indoor and outdoor kiosks can be fully branded with an OEM or dealer’s visual identity, ensuring a seamless online-to-offline customer journey.
Present in 29 countries and with software available in 28 languages, Tjekvik technology is fast becoming a go-to solution for franchised dealerships across Europe. For more information on Tjekvik’s intelligent self-service technology, visit Tjekvik | Self-Service Technology for Dealerships
About Kia Sweden
Kia Sweden AB (www.kia.com) is a subsidiary of Kia Europe and has approximately 82 dealers offering complete sales and servicing facilities, plus 12 independent service workshops. In addition to imports, the company is responsible for product planning, sales, service, training, spare parts administration, marketing and information for Kia in Sweden. Other services include Kia original service, Kia car insurance and Kia car financing for private and company car leasing. Kia Sweden AB is located in Upplands Väsby and has 75 employees.