Reflections on 2022
Wow, what a year! Tjekvik has more than doubled in size, expanded to new continents and helped more than a million customers worldwide.
As our customer base grew, so did our team. This year, we welcomed Veronika Kinstova as our Head of Marketing and Yoshua Ono as our Polish Key Account Manager, amongst many others. In 2023, we hope to recruit more developers, support and customer success staff as we grow and our technology becomes even more intelligent.
Each of our teams plays a vital role in the Tjekvik journey. This year, our customer success team has focused on increasing dealer site activation. Truly an international team, they have also delivered a number of webinars in the UK, Germany, Spain and Poland, to help dealers make the most of our software.
Meanwhile, our developers have integrated lots of new features to improve the customer journey in dealerships worldwide. This year, we have introduced additional payment methods, more DMS integrations and digital document storage as well as launching a brand new home and kiosk customer journey.
In 2022, Tjekvik dealers defied slowing economies, financial pressures and a slight dip in individual transaction values to achieve over €4.6m in sales of added-value items. Also, to counteract this slowdown in sales our dealers saw an increasing number of customers looking for service plans to guarantee their future service costs with Tjekvik providing over 46,000 leads.
We have seen growth in all markets, and we couldn’t have achieved this without the support of OEM’s and dealer groups. Whether it is a brand mandating our digital technology or rolling out our services across dealer groups, we are seeing a real maturity in the approach for a digital service reception journey.
Looking forward to 2023
We will continue this success in 2023, with further expansions and already have lots of orders waiting. Whilst the economy isn’t recovering quickly, there is no doubt that more dealers are adopting technology to keep up with customer expectations and improve efficiency.
In January, the team will return to a strong forward order book for our self-service technology. We are looking forward to working with more brands to provide a consistent digital experience and improve connectivity with their own apps. Many have already engaged with us, excited to make the customer experience from online booking to checking out seamless.
Our new year’s resolution is to double in size again in 2024. Our existing relationships with dealer groups and brands will be vital to this mission but that doesn’t mean we’ll stop gaining new customers. We already have a number of trials underway in multiple markets, as dealers new to the digital process seek to understand how best to deliver the technology to their customers. These trials quickly turn into rollouts as dealers see improved customer experiences and efficiency.
Happy New Year!
As another great year comes to a close, the team at Tjekvik wishes every one of our customers, existing and future a happy and healthy New Year. Please join us on our 2023 journey by keeping up with our blog or following us on LinkedIn.